Defective items
If your order arrives with damaged packaging, a compromised seal, or a product quality issue, contact us at [email protected] within 7 days of delivery with your order number and a clear photo of the defect. We'll arrange a replacement or full refund for the affected item.
Wrong item received
If we sent you the wrong product, contact us at [email protected] within 7 days of delivery with your order number and a photo of what you received. We'll sort it out.
How returns work
Where a return is required, items must be in their original packaging and accompanied by proof of purchase. We will advise on the return method at the time of acceptance — this may include posting the item back to us, dropping it off at a location we specify, or a collection arranged on our end. Any return postage incurred at our instruction will be reimbursed at the standard delivery rate. Shipping fees paid at the time of order are non-refundable.
Bundles and multi-item packs
For orders containing bundles or multi-blend packs (e.g. Experience Pack, Eco Wellness Pack), defective or incorrect item claims are assessed per individual item. A quality issue with one blend does not qualify the entire pack for refund or replacement.
Subscription orders
Subscription orders are non-refundable once processed.
Refund processing
Approved refunds will be returned to your original payment method within 14 business days of approval. It may take additional time for your bank or card provider to reflect the amount. If you haven't received your refund after 20 business days, contact us at [email protected].
Gift with purchase items
If your order included a free gift (GWP) and you return the qualifying item, the GWP must be returned too — or its value will be deducted from your refund.
Questions?
Contact us at [email protected] and we'll get back to you promptly.